Help & Guidance on:

• Working from home and business rates If you work at or from home, the part of the property used for work may be liable for business rates. Find out what factors we look at to decide if you are liable or not.
• How to check your properties measurements If you want to check our measurements are right, you should use the same measuring method that we have used. Find out what methods we use and how we apply them to different types of property.
• What to expect if we need to visit your property We sometimes need to visit a property to ensure our records are up-to-date and accurate. Find out what you can expect from us if we need to visit you, and more about our customer commitments.

Help topics:

• The Revaluation 2010 - draft programming
• The central rating list
• About full repairing and insuring lease terms
• Understanding the valuation date
• Explanation of zoning for retail
• Other professional rating bodies
• About rate reliefs including small business rate relief
• Valuation scales pages
• Download the appeal form
• Rateable value and water rates
• Information around composite or 'mixed use' properties
• How transitional relief works
• Rateable value and agricultural land.
• The business rate multiplier
• The Rating Manual
• What we publish online
• Making an appeal to merge multiple properties
• How the VOA will handle your formal appeal