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Help page
Below you will find help topics covering the main areas of business rates. If you still have a question you can contact us.
How we value:
Learn about:
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Working from home and business ratesIf you work at or from home, the part of the property used for work may be liable for business rates. Find out what factors we look at to decide if you are liable or not.
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How to check your properties measurements If you want to check our measurements are right, you should use the same measuring method that we have used. Find out what methods we use and how we apply them to different types of property.
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What to expect if we need to visit your property We sometimes need to visit a property to ensure our records are up-to-date and accurate. Find out what you can expect from us if we need to visit you, and more about our customer commitments.
Other help pages :
- The central rating list
- About full repairing and insuring lease terms
- Understanding the valuation date
- Explanation of zoning for retail
- Other professional rating bodies
- About rate reliefs including small business rate relief
- Valuation scales pages
- Download the appeal form
- Rateable value and water rates
- Information around composite or 'mixed use' properties
- How transitional relief works
- Rateable value and agricultural land.
- The business rate multiplier
- The Rating Manual
- What we publish online
How your bill is calculated (3 mins) A clear demonstration of what is used to work out what you actually pay in business rates.
How we value pubs (2 mins) To get a fair valuation of pubs, we look at trade levels. This video shows what we take into account.
How we value using rents (2 mins) Most properties - shops, offices, industrial premises and so on - are valued this way. See how.
How we measure your property (2 mins) A look at what we take into account to get the right measurements
How zoning works (2 mins) Confused by zone A, zone B etc? This video explains it really simply.