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What to expect if we need to visit the property
We sometimes need to visit a property to ensure our records are up-to-date and accurate.
If we do need to visit we will:
- Normally call to arrange a suitable time for the visit.
- Be punctual in keeping any appointment we make.
- Identify ourselves clearly , and show you our ID.
- Ask your permission if we need to take photographs of the interior of the premises.
- Write to you afterwards if we change the rateable value.
We have a customer charter that details our commitment to you and the standard of service you can expect to receive. This includes our commitment to customers who do not have English as a first language.
How your bill is calculated (3 mins) A clear demonstration of what is used to work out what you actually pay in business rates.
How we value pubs (2 mins) To get a fair valuation of pubs, we look at trade levels. This video shows what we take into account.
How we value using rents (2 mins) Most properties - shops, offices, industrial premises and so on - are valued this way. See how.
How we measure your property (2 mins) A look at what we take into account to get the right measurements
How zoning works (2 mins) Confused by zone A, zone B etc? This video explains it really simply.