Before employing anyone that has approached you, always check that they are reputable.

You can appeal against your rateable value yourself on our website. This is free of charge.

You can opt to employ a rating agent instead. If you do, you should check they are reputable before you sign any contract. We recommend that you employ an agent who belongs to one of the professional bodies.

Reputable agents will want to inspect your property and/or see the accounts before they estimate any saving they think they can make for you. A change in the rateable value may not make a difference to the amount you pay.

If you are approached by someone offering to appeal on your behalf be on your guard. There are some disreputable companies who will cold call you – by phone, email or in person – offering you substantial savings on your bill.

Before employing someone who approaches you:

• Ask detailed questions about their charges for the service.
• Ask if they belong to one of the professional bodies, and check their credentials with the professional body if they name one.
• Ask for references and follow them up: they should be able to give you a list of satisfied customers who you can call.
• Read thoroughly the terms and conditions they provide.

If someone claims to be from the Valuation Office Agency, ask to see their identification. We normally call in advance if we need to visit your property and always carry our ID. We do not employ companies to work on our behalf.

You may also wish to view our factsheet on getting professional advice (pdf 113kb).