News & Announcements

• 28 September 2011 Message for all Agents. We are pleased to advise that the technical difficulties we were experiencing with receiving electronic rating proposals have now been resolved. Please accept our apologies for any convenience caused.
• 27 September 2011 Message for all Agents. Due to technical difficulties we are currently experiencing problems with receiving electronic rating proposals from 23rd September 2011. This incident is being treated with the highest priority with our IT team. Please accept our apologies for any convenience caused.
• 21 July 2011 National Ratepayers Forum - National Ratepayers Forum recommends the Valuation Office Rating Contact (VORC) Scheme as the preferred method of bulk provision of information to the VOA. They recognise the VORC scheme as an important cost saving, mutually beneficial (for the VOA and clients) feature of data collection. The benefits of using the VORC scheme have been highlighted in a recent report.
• 20 July 2011 Between 27 June and 13 July we received a small number of reports from people who had not received acknowledgement emails relating to electronically submitted appeals.
  This problem occurred because the ratinglists.voa.gov.uk domain was removed on 27 June as part of a VOA IT Upgrade. This meant some email systems rejected these emails because they detected there was no longer a ratinglists.voa.gov.uk domain.
  This problem only affected those agents whose email systems checked the recipient was a trusted sender. This issue was fixed on the evening of the 13 July and our Network Support Offices have been contacting the agents involved to reissue any missing acknowledgements. We also identified that this will have affected emailed programming letters and these letters are being re-transmitted centrally today.
  Please accept our apologies for any inconvenience caused.
• 12 July 2011 We have agreed a service protocol with the professional bodies representing rating surveyors. This covers the Service Of Regulation 17 and 31 Notices And Statements Of Case.
• 3 November 2010 We have published the first draft 2010 programmes. We aim to be more transparent and inclusive in terms of indicative dates, subject matter and timetable, and we expect to publish further draft programmes on a monthly basis. View the draft 2010 programmes.

Outstanding issues

• 28 June 2010 Print friendly pages not displaying correctly. We are aware that the print friendly pages are not formatting correctly. We are working on a fix and in the meantime apologise for the inconvenience caused.